To be honest, I am a big fan of E-commerce . You don't have to go anywhere and have hundreds of options available infront of your computer screen. Very easy return policy if you don't like the product.
That's the reason ,I have been shopping online since 2014 confidently but first time I got torn product from a brand who claims to be an exclusive brand. I raised a return request and got response after 2 days when I raised request 3rd time. And It's been almost 10 days since you picked up the product and I am still waiting for my refund, getting no reply on your WhatsApp number.